1. Reach support
Primary support channel for Echo Forge customers and operators:
- Mailbox — [email protected] (working mailto portal)
- Operator — Echo Prime Tech LLC
- Hours — business days, US Central; critical production incidents are triaged first
2. What to include
For faster resolution, include:
- Account email and forge (Hephaestion, Daedalus, or Certification)
- Run or project identifiers, timestamps (UTC), and error text
- Whether the issue is billing, access, product behavior, or verification
3. Self-serve resources
- Documentation hub — product pages and OpenAPI
- Platform status — live forge health
- Pricing & credits — calculator and policy
- Public seal verification
- Contact for sales and partnerships